1. Introduction
At Consociate Solutions Private Limited, we understand that circumstances can change. Our cancellation policy is designed to maintain transparency, protect project integrity, and ensure mutual respect of time and resources.
2. Project-Based Services
- Before Project Start:
- After Project Initiation:
- You may cancel the project, but you will be billed for the work completed up to the cancellation date.
- Any advance payments will be adjusted against the completed effort, and the balance (if any) may be refunded.
- After Milestone Completion:
If a cancellation request is made before the project has officially started and no resources have been allocated, a full cancellation with no penalties is allowed.
If the project has already started:
If a milestone has been completed or deliverables have been shared, cancellation will not reverse the billing for that phase.
3. Retainer/Monthly Plans (Maintenance, Support, SEO, etc.)
- Monthly service plans can be cancelled with 7 days' prior notice before the next billing cycle.
- No refunds or partial credits will be issued for cancellations made after the start of the service month.
4. Change Requests / Scope Alterations
- Significant changes to project scope will require a revised estimate and may reset project timelines. This does not constitute a cancellation.
- If the client chooses to cancel due to scope changes, the same billing terms as outlined above will apply.
5. Non-Communication & Inactivity
- If a project is put on hold due to lack of communication or inputs from the client for more than 15 days, Consociate Solutions reserves the right to:
- Pause or terminate the project.
- Retain any advance payments made.
- Require a reactivation fee if the client resumes after the hold.
6. How to Cancel
All cancellation requests must be made in writing and sent to:
info@consociatesolutions.com
- Subject line: Cancellation Request – [Project Name]
- We will confirm the cancellation and outline any final payments or pending dues within 3 working days.
- We aim to handle all cancellations fairly and professionally. For any questions or clarifications, feel free to contact us at:
+91 9004991455
