1. Introduction
At Consociate Solutions Private Limited, we are committed to delivering reliable and high-quality IT services, including custom software development, eCommerce solutions, ERP integrations, and mobile/web apps. Our refund policy is designed to ensure clarity and fairness for all our clients.
2. Service-Based Refunds
Due to the nature of our services, which involve significant resource planning and effort, refunds are applicable only under the following conditions:
- If the project has not yet started and no resources have been allocated, a full refund may be issued.
- If the project is in progress but within the initial phase, a partial refund may be granted after deducting the cost of hours worked and applicable administrative fees.
- Once a milestone is completed or deliverables have been submitted and approved, no refunds will be issued for that phase.
3. Change of Scope or Requirements
Refunds are not applicable for change-of-mind or changes in requirements after the project has started. In such cases, a change request process will be followed, and additional quotations may apply.
4. Delays from Client End
If a project is delayed by the client due to unresponsiveness, missing content, or approvals for more than 15 consecutive days , Consociate Solutions reserves the right to:
- Put the project on hold, or
- Cancel the project without issuing a refund.
5. Non-Delivery or Missed Commitments
If we fail to deliver the agreed-upon services within the project scope and timeline without a mutually agreed extension, the client may request a partial or full refund, depending on the work completed.
6. Retainer & Subscription Services
For ongoing services such as monthly support, maintenance, or SEO:
- Cancellations must be made at least 7 days before the next billing cycle.
- No refunds will be issued for partially used service periods.
7. Payment Disputes
We encourage open communication to resolve any concerns. In the event of a payment dispute, the matter will be addressed based on the signed proposal or service agreement.
Contact Us
If you have any questions or concerns regarding payments or services, please reach out to us:
info@consociatesolutions.com
www.consociatesolutions.com+91 9004991455
We value your partnership and aim to address issues with integrity and professionalism.
